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Responsiveness

As a company that prides itself on its ability to respond quickly across all aspects of our business, we ensure that our Account Managers are always on hand to respond to commercial queries and our technical teams respond to support tickets within agreed SLA times.

Round the clock service

We’ve been delivering 24/7 support 365 days a year for over 15 years… and combined with an NPS score of 83%, we believe our Oracle support service is one of the best in North America.

Quality & Performance

With one of the largest teams of Oracle DBAs in North America and with the broadest range of qualifications – there’s never been an issue we can't resolve and very rarely not seen before. So, you can have peace of mind that your Oracle estate is in safe hands.

Specialized Oracle Expertise

Through our ongoing internal training program, our team of Oracle DBA specialists are amongst the most decorated and capable individuals in North America. Delivering best-in-class solutions all the time.

Key Benefits of Eclipsys Oracle Managed Services

While organizations may use similar technologies, their support requirements will always differ. We understand this.

We have oriented our expertise around the Oracle technology stack and have packaged all of our technical expertise in a way that is relevant to a particular technology tier in the stack. This enables our customers to extend their operational capability by leveraging Eclipsys services based on the Oracle technology configuration deployed using our very best experts.