Oracle CloudWorld 2024 in Las Vegas is a major event providing deep insights into how some of the world’s leading organizations leverage Oracle Cloud and AI to solve critical business challenges and drive long-term growth. One of the keynotes from the second day of the event featured Oracle CEO Safra Catz. Catz brought an impressive lineup of industry leaders who discussed how moving to the cloud and embracing AI reshaped their businesses and industries. The sixty-minute keynote provided a great overview of the powerful benefits that Oracle can bring to its clients, and we took the time to share the major takeaways from the keynote so you can capitalize upon the same advantages as these industry giants.
From hospitality and finance to telecommunications and intelligence, the speakers shared their experiences on utilizing Oracle’s cutting-edge cloud solutions and AI tools to enhance operations, strengthen customer relationships, and remain agile in an ever-evolving digital landscape.
The first guest was Bill Hornbuckle, CEO and President of MGM Resorts International, who took a deep dive into how the global hospitality giant is leveraging Oracle’s cloud and AI to transform guest experiences. Currently, MGM Resorts has adopted generative AI to tailor customer interactions and enhance personalization throughout the guest journey. Hornbuckle also stated that they’ve begun using AI-driven insights, meaning that the company personalizes everything from entertainment recommendations to dining options, ensuring each guest has a unique experience. This illustrates a dramatic change in the customer experience landscape as corporations can boost efficiency with AI instead of relying on one-on-one interactions between an employee and customer to create that same level of personalization. This allows MGM to use AI to manage customer inquiries faster and create a seamless experience for their guests.
Hornbuckle also emphasized the use of Oracle’s Opera Hotel Property Management solution, which has streamlined hotel operations, reduced labor costs by 25%, and improved financial reporting and projections. With 35% of guests now using digital check-ins, AI is at the heart of improving both operational efficiency and customer satisfaction.
The next guest to join Catz on stage was La'Naia Jones, CIO of the CIA. Jones discussed how the intelligence community is using Oracle Cloud and AI to safeguard national security. The CIA is tasked with processing vast amounts of data from numerous sources, and Oracle’s cloud solutions play a pivotal role in converting this raw data into actionable intelligence.
In addition, generative AI is being used to identify vulnerabilities and assist with cybersecurity measures, helping them stay ahead of threats. Jones highlighted that AI also augments the CIA across various departments, including logistics, finance, and supply chain operations. The main use of AI for the CIA is the ability to automate the processing of large datasets and create key data insights; therefore, the CIA can respond more quickly and accurately to emerging threats. Comparing the CIA’s leveraging of AI to the average corporation, all organizations can use AI to sift through large amounts of data to create insights or utilize AI to rapidly respond to sudden market issues that arise. Adopting these best practices dramatically affects the future of strategic planning.
The third and fourth guests on stage were Jean-Yves Fillion and Bernard Gavgani of BNP Paribas. The duo provided an in-depth look into how the bank is using Oracle’s cloud technology. They emphasized that security and compliance are at the core of BNP Paribas' operations, and Oracle Cloud’s infrastructure enables the bank to meet strict regulatory requirements while maintaining high levels of performance.
They also stated the use of AI is crucial in enhancing customer services and improving internal operations at BNP Paribas. Gavgani discussed how AI helps BNP Paribas automate compliance checks and improve decision-making by quickly processing large amounts of data. By investing in Oracle’s cloud and AI technologies, BNP Paribas can continuously innovate while maintaining security.
The fifth guest to join the stage was Michelle Zatlyn, Co-Founder, President, and COO of Cloudflare. Zatlyn highlighted how Cloudflare is built for performance and security. Therefore, Zatlyn values Oracle’s commitment and ability to comply with global data regulations. Currently, 71% of countries have passed stringent data privacy laws. Cloudflare and Oracle Cloud help clients comply with those laws and ensure unparalleled security.
Oracle’s cloud infrastructure enables Cloudflare to provide high-speed, secure services to its global customer base while maintaining data integrity across jurisdictions. Zatlyn’s insights underscored the importance of cloud technologies in navigating today’s complex regulatory environment.
The final guest onstage was Antonio Buchi, CEO of Entel. Buchi discussed how Entel is leveraging Oracle Cloud to stay ahead in an industry that’s constantly having to evolve. With 90% of Entel’s workload now moved to the cloud, Buchi emphasized that this transformation has allowed the company to improve business results while staying ahead of customer expectations.
AI plays a key role in this strategy. Entel uses Oracle’s AI capabilities to improve their credit score models, predict network churn, and optimize investments. By analyzing vast amounts of customer and operational data, Entel is able to make decisions smarter and faster, helping them remain a leader in the telecommunications space.
The Oracle CloudWorld 2024 keynote provided valuable insights into how global organizations are leveraging cloud technology and AI to address industry-specific challenges. Across all sectors, there was a common theme: cloud and AI are no longer optional; they are essential to driving growth, enhancing customer experiences, and staying competitive in a rapidly evolving digital world.
With Oracle Cloud and AI solutions, these companies have not only modernized their operations but have also positioned themselves to thrive in an increasingly digital and data-driven landscape.
The future of business lies in the cloud, and Oracle’s innovations are leading the way. Come check out Eclipsys at Booth 17 @ CloudWorld!